Andy's Frozen Custard

KristiBelle 4 months ago

My husband drove 20 min to get me a boot daddy concrete plus heath…drove 20 min back..only heath…no prep, no caramel, no hot fudge. Does it ruin my life no. Am I aggravated, yes. I’m tired of people not listening. I called the store to ask if we ordered it incorrectly & I was met w a girl named Ariana that was rude, short, and couldn’t care less. Thanks Andy’s. I’d give you a zero if I could. 2/3 times you’ve screwed up our order.

Carm A 4 months ago

Loved my sundae, so delicious and they were not stingy on the ingredients. Very nice customer service. Seating area is limited and same with parking, but overall great experience!

Zane Wolfe a year ago

My dad, uncle and cousin love this place! Well, not just THIS Andy's location...ALL OF THEM! The amount of nostalgic memories we've shared here are uncountable and irreplaceable! All the men in our fam love frozen custard, especially when it's made by Andy! Their service is quick and fast, always serving top-notch deliciouso cold treats! Andy's frozen custard never disappoints me or my pops! Hooray for🍦! 🎉

Peter L. 3 years ago

Tasty treat to come by, but pricing can be a little wonky when first coming here. Didn’t expect a large-sized sundae to be this small for $10. Expect fairly long waits before ordering, drive-thru seems to be the best option

Judy Jahns Edited a year ago

I purchased a caramel apple with pecans yesterday and when I cut it open this afternoon, it was rotten inside. So, I drove 30 minutes to your store and your employees were both super kind and apologized for the rotten apple and offered to either refund or replace the apple. I asked if they could cut it open for me before I left, and they said they weren't allowed to. Which if that's your policy, is not on them. They did, however, offer to open a new box to hopefully get me a fresh one. Like I said before, excellent customer service. Happily, when I finally got home to open the new apple it was fresh. Sadly, it wasn't a very tasty caramel apple. The caramel was mediocre and the pecans tasted stale. At minimum, offer to cut them open before people leave so you know if they are OK before selling them. I really think you need a new supplier. Perhaps a local orchard? Jonamac Orchard in Malta, IL has amazing caramel apples. Additionally, my husband had the pumpkin pie concrete yesterday and he said it was quite delicious!